Shipping Time

• Handling Time: 0-1 Day
• Free Shipping: 3-6 days

You can trust that your order will be quickly processed and safely delivered from our US-based facility. We currently ship products by using FedEx, UPS or USPS. If you need a signature for delivery, please specify this in the order notes section on the cart page. Orders usually take between 3 and 6 days to be delivered.

Order Processing Time

• All orders are processed the next business day.

Tracking Your Order

• A tracking number will be provided via email after dispatch.
• Track your order by only clicking the tracking link in the email, it will take you to the tracking page where you'll be able to see all updates during the shipment and the scheduled delivery time of your order.
• For some shipping companies, it takes between 1 and 3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Order Modifications and Cancellations

• If an incorrect delivery address has been entered, please contact our team at info@homepets.co or call us at +1 (786) 633-2086 to make modifications to your order ASAP.
• Weekend orders are processed the next business day.
• Contact our customer service for any order changes if needed.